Frequently asked questions
1. Where can I buy your products?
2. Is it necessary to register to buy?
3. How can I register?
4. Is my personal data safe on your site?
5. How can I access, modify or delete my data?
6. How can I access my account if I have forgotten my password?
7. How do I unsubscribe to not receive the newsletters?
8. How can I pay for my order?
9. Is it safe to pay by credit card or PayPal?
10. Can you charge me a different price than shown in the purchase summary once the order has been made?
11. How long do I have to pay if I choose to do so by transfer or account?
12. What shipping methods are available?
13. How long does it take to hand over the order?
14. Where do they send orders, send out from Spain?
15. How much does shipping costs and how can I calculate them?
16. What if there is no one at home at the time the messenger passes to deliver the order?
17. Do you have all the products you advertise available in your stores?
18. Can I cancel or modify my order?
19. What do I do if the products come in bad shape?
20. Can I return my purchase if I am not satisfied and how many days I have to do it?
1. Where can I buy your products
Our products are sold in our shop and online.
2. Is it necessary to register to buy
Yes, just fill in a simple questionnaire.
3. How can I register
You simply need to enter the data requested in the registration form.
4. Are my personal data secure on your page
Yes, our page is hosted on secure servers, plus all communications travel encrypted and protected with SSL security certificate.
5. How can I access, modify or delete my data
When you register you will indicate an e-mail and a password which will serve you to access your personal account, for this you will need to click on the following link: My account
To view or modify your data:
Once identified, you must access your account by clicking on the following link: My account and accessing the different sections such as: Personal Information, Addresses and Personal Data Security among others.
To delete your data:
You must access the following link: Personal data security and click Delete data, if you wish, you can also send from the e-mail account with which you registered on our website, writing in the body of the message your name and surnames and your address and indicating that you request the cancellation of all your data to the e-mail: info@jollyfiesta.es, you will soon be deleted all your data from our database.
6. How can I access my account if I have forgotten my password
If you have forgotten the password, simply click on the “Forgot your password?” button below the “Identification” button, you will find a screen in which you will have to indicate the e-mail with which you registered and you will receive in your mail a new password that you can then modify by accessing “My account”.
7. How do I unsubscribe to not receive the newsletters
Access the following link: Other information demarcate the box “Subscribe to our newsletter” and from that moment on he will stop receiving the newsletter.
8. How can I pay my order
You can pay your purchase by: Bank Transfer or Account Income, Credit Card (we accept payment with the main credit cards: Visa, Mastercard), PayPal with such Internet payment service you can pay with credit and debit cards Visa, MasterCard and American Express, as well as pay from your bank account.
9. Is it safe to pay by credit card or PayPal
Yes, the purchase is 100% safe
In addition, the Credit Card Paybridge uses 3DSECURE technology or secure e-commerce (Verified by Visa and Mastercard Secure Code), which is the new form of payment developed by Visa and Mastercard that enables safe online shopping and authenticates the buyer as the legitimate holder of the card you are using.
If, PayPal in no case facilitates account data or business cards, in order to be able to pay for this medium you must register on your page, the store will redirect you to a PayPal page where you will enter the e-mail and password with which you registered in PayPal, the fees on the card or account do them directly PayPal and not JollyFiesta.
10. Can you charge me a different price than shown in the purchase summary once the order has been made?
No, the amount to be paid will be shown as a total price (including shipping and VAT) in the order confirmation.
If you indicate that you will be paid for bank transfer or account, the price will be maintained for a week, if the payment has not been made in that period of time, the order will be cancelled and you must place a new order with the prices that are in force at the time of the second purchase.
11. How long do I have to pay if I choose to do so by transfer or account
It has a week (7 natural days) to count from the day the purchase is made, if in that period of time the payment has not been made, the order will be canceled and must make a new order.
12. What are the shipping forms available
To know the shipping forms available for your address, add the products you want to purchase from the Shopping Cart, then click the "Pasar por Caja" button select the shipping address and you will display the shipping forms and their price. Very important in the Cart of the purchase before selecting the shipping address and the shipping form shows that the shipment is FREE, but it is not gratis simply at that time the web does not know the cost of the shipment because the shipping address has not yet been indicated and the shipping form therefore cannot show the cost of the shipment.
13. How long does it take to hand over the order
The shipping form description shows the approximate working days it takes to arrive, but it cannot be guaranteed to arrive within that time frame.
The shipments made before 1:00 p.m. (Hora Española Peninsular) will leave the same day, the facts will come out the next working day. Orders made from Saturday to Monday will leave on Tuesday.
14. Where do they send orders, send out from Spain
We send all Spain, Europe and the Rest of the World, take into account that shipments outside Europe are more expensive.
15. How much does shipping costs and how can I calculate them
To know the shipping costs available for your address, add the products you want to purchase from the Shopping Cart, then click the "Pasar por Caja" button select the shipping address and the shipping forms and their price will be displayed. Very important in the Cart of the purchase before selecting the shipping address and the shipping form shows that the shipment is FREE, but it is not gratis simply at that time the web does not know the cost of the shipment because the shipping address has not yet been indicated and the shipping form therefore cannot show the cost of the shipment.
16. What if there is no one at home at the time the messenger passes to deliver the order?
In the event that at the time of delivery there was no one at home, the messenger will leave a notice to call to arrange the day and the time of delivery.
17. Do you have all the products you advertise available in your stores?
Yes, all the products advertised in our store are available in our stores.
18. Can I cancel or modify my order?
If, in order to cancel or modify an order you must call (+34) 93 293 75 46 before it is delivered to the transport company, in case the courier has already collected it will not be able to cancel.
19. What do I do if the products come in bad shape
You will send us an e-mail to: info@jollyfiesta.es indicating your data and order number as well as indicating that products came in poor condition and we will answer you by e-mail telling you what to do.
20. Can I return my purchase if I am not satisfied and how many days I have to do it
If for any reason you are not satisfied with your purchase, you have a 14-day calendar to count from the date of receipt to return it. To return it you must send us an e-mail to info@jollyfiesta.es indicating your data and order number in addition to indicating that products you wish to return and we will reply by e-mail telling you what to do and the address to where you should send the products.