Frequent questions
1. Where can I buy your products?
2. Is it necessary to register to buy?
3. How can I register?
4. Are my personal data safe on your page?
5. How can I access, modify or delete my data?
6. How can I access my account if I have forgotten my password?
7. How do I unsubscribe from receiving the newsletters?
8. How can I pay for my order?
9. Is it safe to pay by credit card or PayPal?
10. Can you charge me a different price from the one shown in the purchase summary once the order is made?
11. How much time do I have to pay if I choose to do it by transfer or account deposit?
12. What are the available shipping methods?
13. How long does it take to deliver my order?
14. Where do you send the orders, do you send them outside of Spain?
15. How much are the shipping costs and how can I calculate them?
16. What happens if there is no one at home when the courier comes to deliver the order?
17. Do you have all the products you advertise available in your stores?
18. Can I cancel or modify my order?
19. What do I do if the products arrive in poor condition?
20. Can I return my purchase if I am not satisfied and how many days do I have to do it?
1. Where can I buy your products?
Our products are sold in our store and online.
2. Is it necessary to register to buy?
Yes, you just have to fill out a simple questionnaire.
3. How can I register?
You simply have to enter the data requested in the registration form.
4. Are my personal data safe on your page?
Yes, our page is hosted on secure servers, and all communications travel encrypted and protected with an SSL security certificate.
5. How can I access, modify or delete my data?
When you register you will indicate an e-mail and a password which will be used to access your personal account, for this you must click on the following link: My account
To view or modify your data:
Once identified, you must access your account by clicking on the following link: My account and accessing the different sections such as: Personal Information, Addresses and Security of personal data, among others.
To delete your data:
You must access the following link: Personal data security and click on Delete data, if you wish you can also send from the e-mail account with which you registered on our website, writing your name and surname in the body of the message and your address and indicating that you request the cancellation of all your data to the e-mail: info@jollyfiesta.es, all your data will be deleted from our database as soon as possible.
6. How can I access my account if I have forgotten my password?
If you have forgotten your password, simply click on the "Forgot your password?" which is located under the "Identification" button, a screen will then appear in which you must indicate the e-mail with which you registered and you will receive a new password in your email that you can later modify by accessing "My account".
7. How do I unsubscribe from receiving the newsletters?
Access the following link: Information uncheck the box " Subscribe to our newsletter" and from that moment you will stop receiving the newsletter.
8. How can I pay for my order?
You can pay for your purchase by: Bank transfer or account deposit, Credit Card (we accept payment with the main credit cards: Visa, Mastercard), PayPal with said Internet payment service you can pay with Visa credit and debit cards, MasterCard and American Express, in addition to paying from your bank account.
9. Is it safe to pay by credit card or PayPal?
Yes, the purchase is 100% secure
In addition, the Credit Card Payment gateway uses 3DSECURE technology or secure electronic commerce (Verified by Visa and Mastercard Secure Code), which is the new form of payment developed by Visa and Mastercard that enables safe purchases to be made on the Internet and authenticates to the buyer as the legitimate holder of the card he is using.
Yes, PayPal in no case provides account or card data to the business, in order to pay by this means you must register on your page, the store will redirect you to a PayPal page where you will enter the e-mail and password with which you registered on PayPal, the charges on the card or account are made directly by PayPal and not by JollyFiesta.
10. Can you charge me a different price from the one shown in the purchase summary once the order is made?
No, the amount to pay will be the one shown as the total price (including shipping costs and VAT) in the order confirmation.
In case of indicating that it will be paid by bank transfer or account deposit, the price will be maintained for a week, if in that period of time the payment has not been made, the order will be canceled and you will have to place a new order with the prices that are valid at the time the second purchase is made.
11. How much time do I have to pay if I choose to do it by transfer or account deposit?
You have a week (7 calendar days) from the day the purchase is made, if in that period of time the payment has not been made, the order will be canceled and you must place a new order.
12. What are the available shipping methods?
To find out the shipping methods available for your address, add the products you want to buy to the Shopping Cart, then click the "Checkout" button, select the shipping address and the shipping methods and their price will be displayed. Very important in the shopping cart before selecting the shipping address and the shipping method shows that the shipping is FREE, but it is not free simply at that moment the web does not know the shipping cost because the shipping cost has not yet been indicated. shipping address and shipping method therefore cannot show the shipping cost.
13. How long does it take to deliver my order?
The description of the shipping method shows the approximate business days it takes to arrive, but it cannot be guaranteed to arrive within that period.
Shipments made before 1:00 p.m. (Spanish Peninsular Time) will leave the same day, those made after that will leave the next business day. Orders placed from Saturday to Monday will go out on Tuesday.
14. Where do you send the orders, do you send them outside of Spain?
We ship to all of Spain, Europe and the Rest of the World, keep in mind that shipments outside of Europe are more expensive.
15. How much are the shipping costs and how can I calculate them?
To find out the shipping costs available to your address, add the products you want to buy to the shopping cart, then click the "Checkout" button, select the shipping address and the shipping methods and their price will be displayed. Very important in the shopping cart before selecting the shipping address and the shipping method shows that the shipping is FREE, but it is not free simply at that moment the web does not know the shipping cost because the shipping cost has not yet been indicated. shipping address and shipping method therefore cannot show the shipping cost.
16. What happens if there is no one at home when the courier comes to deliver the order?
In the event that at the time of delivery there was no one at home, the courier will leave a notice for you to call to arrange the day and time of delivery.
17. Do you have all the products you advertise available in your stores?
Yes, all the products advertised in our store are available in our stores.
18. Can I cancel or modify my order?
If, in order to cancel or modify an order, you must call (+34) 93 293 75 46 before it is delivered to the transport company, if the courier has already picked it up, it cannot be cancelled.
19. What do I do if the products arrive in poor condition?
You must send us an e-mail to: info@jollyfiesta.es indicating your data and order number as well as indicating which products were in poor condition and we will reply by e-mail indicating what you should do.
20. Can I return my purchase if I am not satisfied and how many days do I have to do it?
If for any reason you are not satisfied with your purchase, you have a period of 14 calendar days from the date of receipt to return it. To return it you must send us an e-mail to info@jollyfiesta.es indicating your data and order number as well as indicating which products you wish to return and we will respond by e-mail indicating what you must do and the address where you must send the products.