General Purchase Conditions

GENERAL PURCHASE CONDITIONS

1. IDENTIFICATION OF THE HOLDER IN ACCORDANCE WITH LAW 34/2002

The website www.jollyfiesta.es , is a domain owned by JOLLYFIESTA, SLU domiciled at C/ Vendrell, 2, 08820 EL DE LLOBREGAT (BARCELONA) CIF B66515479, registered in the Mercantile Registry of Barcelona, VOLUME 44808, FOLIO 199, SHEET B 468115, REGISTRATION 1.

Our contact details are:

info@jollyfiesta.es
Phone: (+34) 932937546

Fax: (+34) 932937546

JOLLYFIESTA, SLU is the owner and administrator of the official online sales website www.jollyfiesta.es , which offers the sale of JOLLYFIESTA, SLU products to non-business users or customers.

This site is accessible through the following address: www.jollyfiesta.es .

These general purchase conditions regulate without restriction the sales of products made by JOLLYFIESTA, SLU from the site www.jollyfiesta.es .

2. SCOPE OF APPLICATION. ACCEPTANCE OF THE GENERAL PURCHASE CONDITIONS

These General Conditions establish the conditions for placing orders, payment and delivery of the requested products, the management of potential responses to them, as well as the return policy and the right of withdrawal.
The completion of a purchase order made by the CUSTOMER on the website www.jollyfiesta.es implies knowledge and full acceptance of these general conditions of purchase and our PRIVACY POLICY.

3. YOUR DATA AND YOUR VISITS TO THIS WEB PAGE

The Client, private or professional, (hereinafter the Client) identified on the website through their data, for which they have full responsibility for use and custody, being responsible for the veracity of the personal data provided to JOLLYFIESTA. The Client ensures that he is over 18 years of age and has the capacity to contract.

The information or personal data that you provide us will be treated in accordance with the provisions of the privacy policy.

By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

In addition to JOLLYFIESTA, SLU , all the commercial brands of the JollyFiesta Group to which JOLLYFIESTA, SLU belongs may be recipients of the information provided by the client.

4. USE OF OUR WEBSITE

The pages of this website are publicly accessible, free of charge.
The user must make use of the Web in accordance with the Law, good customs, morality and public order. For this reason, the owner of this Website cannot assume any responsibility that derives from the misuse, misuse, incorrect or illegal use of the Website and/or its content.
Nor will it assume any responsibility for connection problems or viruses that may arise as a result of the intrinsic risks of connecting and browsing the Internet.

The user voluntarily accesses this website. Accessing and browsing this website implies acceptance and knowledge of the legal warnings, conditions and terms of use contained therein.

Mere access does not imply the establishment of any type of commercial relationship between JOLLYFIESTA, SLU and the user.

JOLLYFIESTA, SLU reserves the right to modify the conditions of access and the content of the Web when it deems appropriate and without prior notice.

By using this website and placing orders through it, you agree to:

- Use it only to make legally valid inquiries or orders.
- Do not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
- Provide us with your email address, postal address and/or other contact information in a truthful and exact manner. You also agree that we may use such information to contact you if necessary.

If you do not provide us with all the information we need, we will not be able to fulfill your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

5. CONTRACT (PLACEMENT OF ORDER)

The information contained in these Conditions and the details contained on this web page do not constitute an offer to sell, but rather an invitation to contract.

It is not necessary to register or have an account on the JOLLYFIESTA website to place orders. To place orders, either with or without registration, it is necessary to accept the Privacy Policy.

For Client registration, the Client must identify himself through the website by creating a Username and password, which will be sent to him by e-mail. For this, the Client must freely and voluntarily provide the personal data that will be required. .

To place orders without being registered on the web, the Client will provide the identifying data, such as name, surname, e-mail address, delivery address, telephone number, and later the payment information. JollyFiesta undertakes to make diligent use of them and only make them available to third parties, such as Public Administrations with competence in the matter or the financial institution. The Client will notify JollyFiesta of the loss or theft of the identification data or of possible access by an unauthorized third party, in such a way that it proceeds to immediately block them.

The contracting procedure can only be carried out in the Spanish language.

It is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps, namely:

Selection of goods you wish to purchase. The selection of products allows you to edit quantities or delete products.
Identification or registration (optional)
Pricing. See prices section for shipping costs.
Introduction of billing and shipping data. You can specify a delivery address and another with the data for issuing your invoice and select the express delivery option that involves additional costs.
Choice of secure payment method. You can pay by credit card, make a bank transfer, or use Paypal.
Pay. Once the payment is finished, you will receive an email with the summary of your order
Order delivery.

No contract will exist between us in relation to any product until your order has been expressly accepted by us. If your purchase request is not accepted and a charge has already been made to your account, the amount will be refunded in full.

6. AVAILABILITY OF PRODUCTS

The complete management of your order is subject to the availability of the requested products so that if at the time of preparing your order in our warehouse we do not have the product you want because there is no stock of it or because we consider that the product is not in conditions for your sale, we will inform you of this and you will be offered the shipment of another item or in reimbursement of the amount that you would have paid for it within a maximum period of seven days from when we inform you that the product cannot be delivered to you .

In any case, we will notify you of any modification that may occur in your order due to the non-availability of items.

7. SHIPMENTS

During the purchase process, the WEB will show the shipping options available and their price, for the shipping address indicated in the registration form or in the address form.

Conditions:

* Orders placed before 1:00 p.m. will be prepared and shipped the same day, as long as it is a business day. Orders placed after 1:00 p.m. will be prepared and shipped the next business day.

* Free shipping costs exclusively when shown in the shipping options with price 0.

* Collection service in stores: you can request free collection of the order in one of our stores for orders over €40 in the Peninsula. Shipping costs are free and the delivery time will be the same as for orders delivered to a home.

* Orders placed on weekends and holidays (national and/or local) are prepared the next business day.

* You will receive an email notification where you can track the delivery of your order on the carrier's website.

Conditions:

* Free shipping costs exclusively when shown in the shipping options with price 0.

* Collection service in stores: you can request free collection of the order in one of our stores. Shipping costs are free and the delivery time will be the same as for orders delivered to a home.

* Orders placed on weekends and holidays (national and/or local) are prepared the next business day.

* You will receive an email notification where you can track the delivery of your order on the carrier's website.

Additional conditions:

Balloon duration: Helium balloons last inflated about 3-4 days in good condition.

Guarantee: Once the bouquet has been delivered, in good condition, the customer is responsible for taking the necessary precautions so that the bouquet lasts in good condition for as long as possible (keep it away from light sources, fire, drafts , radiators, heating,...).

If you receive broken or damaged balloons, you must contact us within 4 hours of receiving the order through the different communication channels available, or send us an email to: info@jollyfiesta.es attaching photos, both of the product or/and bouquet and of the box where the incident can be seen.

The client will agree to send another product or/and bouquet for another day or the refund of the amount paid.

If you do not notify us of the incident within this period of time, no claim will be accepted since the balloons remain in good condition for a period of days.

Returns: Returns of inflated bouquets or individual balloons, costumes, make-up or costume accessories, custom-made or personalized products for a specific client, gifts, accessories or accessories for social events such as weddings, baptisms and communions, but not excluding other social events, are not accepted. Cancellations once the order has already been processed. As indicated in section 10. RETURN AND REFUND POLICY in the General Purchase Conditions, and as established in article 103 of Law 3/2014, of the General Law for the Defense of Consumers and Users, personalized items, which may deteriorate or expire quickly , are exempt from withdrawal. As the balloon bouquets are inflated, therefore perishable, no return of this product will be made.

8. NON-DELIVERY

Before receiving your order, you will receive an email notification informing you of the shipping status.
In the event that you had chosen delivery to one of our physical stores as the delivery method, when the order has been received and validated by our employees you will receive a call or an email informing you that you can now pick it up at the store chosen. The period available to pick up your order is 21 days from when you receive confirmation that your order is pending collection at the store you have chosen. If after this period you do not go to the store to pick it up, we will understand that you wish to withdraw from the order. Contract and we will consider it solved.

In the event that you have chosen home delivery, if 14 days after your order is available for delivery, you do not pick it up, we will understand that you wish to withdraw from the Contract and we will consider it resolved.

As a result of the termination of the Contract, we will proceed to refund the full amount of the purchase including shipping costs, if paid, on the same card with which you made the online purchase, unless you choose a different means of payment.

If you made the payment for your order through your PayPal account and we cannot serve it, we will deposit the amount of the same in your PayPal account.

9. RATES AND PAYMENT CONDITIONS

The price of the products will be the one stipulated at any time on our website. Obviously, the price and other conditions of the items that you have requested will not be modified during the period of time between your offer and the acceptance of the same issued through the shipping confirmation unless by law or decision of government agencies we must make changes retroactively in said policies, Conditions or Privacy Statement, in which case, the possible changes will also affect the orders that you had previously made.

The prices displayed on the Web are indicated in euros, include both possible discounts and VAT applicable on the date of the order, but do not include shipping costs, which are indicated separately on the Web.

Payment can be made by credit card (VISA, MasterCard). Through the payment gateway for bank cards, we guarantee a simple, fast and, above all, safe purchase.

Through the PayPal payment system, which is a fast and secure way to pay online. You can easily pay for your purchases with your debit card, credit card or bank account through PayPal.

Or, by bank transfer, you will receive our bank details at the time of proceeding with the payment. The JOLLYFIESTA, SLU warehouse will prepare the orders paid by bank transfer at the time of confirming the payment by the client.

Orders will not be prepared without receipt of the transfer receipt or without receipt of the deposit in our bank account.

To expedite orders paid by bank transfer, we recommend that you send us the transfer receipt by email.

10. RETURN AND REFUND POLICY

Right of withdrawal :

The Client has 14 days to withdraw from the order by sending the following text to the e-mail address: info@jollyfiesta.es, or another in which he expresses his willingness to withdraw from the order:

Mr./Ms. _________________________, with address at _________________I hereby notify you that I withdraw from our sales contract for the following good(s) (Reference number corresponding to each item purchased) ________________________ with order number ____________________requested on date _____________________and received on date ____________________.

Date:

Return policy:

To exercise the right to return your order, you must indicate the reason for your decision, notifying the Customer Service by email to info@jollyfiesta.es

The customer must return the items that he does not want, together with the invoice or purchase confirmation, within a period of 14 business days from the date of receipt of the merchandise, to the following address:

JOLLYFIESTA SLU, C/ Martí Blassi, 81 Local 2, 08905 L'HOSPITALET DE LLOBREGAT (BARCELONA)

JOLLYFIESTA, SLU recommends that the item be returned in its original packaging, otherwise the item may not be fully refunded. The costumes can only be opened to verify the size or the condition of the costume (non-conforming).

JOLLYFIESTA, SLU only accepts the return of items that meet the following characteristics:

Preferably the package must be in the same box or protective packaging and with its original label. If this is not possible, the shipment must be made in similar packaging conditions so that it arrives in good condition at the JOLLYFIESTA, SLU warehouse. The product must not be used or modified. This means that it will not be worn, washed and all accessories must be included. Please check the parts included in the package before returning the product.

The return of the following products is not allowed:

* Custom Products

* Sealed products, airtight packaging such as gloves, stockings, pantyhose, etc., cannot be refunded once opened.

Each item returned in accordance with the general return conditions will be refunded within 14 business days from the date of request for a refund.

This period will be extended until receipt of the merchandise at the JOLLYFIESTA, SLU warehouse , or until the client sends us proof of shipment of the product.

Returns will only affect the value of the merchandise, not refunding the corresponding shipping costs, neither the initial nor the return, except in the case in which a product has been sent wrong or defective by JOLLYFIESTA, SLU, in this case the return costs are borne by JOLLYFIESTA, SLU

Defective products:

In the event that you have received a defective product, and depending on the situation, the replacement, price reduction, management and procedures will be carried out by JOLLYFIESTA, SLU

Refund:

Each returned item will be refunded within 14 days from the date of the return request.

This period will be extended until the merchandise is received at the JOLLYFIESTA, SLU warehouse or until the client sends us proof of shipment of the product.

If you have paid for the order by bank transfer, you must send us your bank details to proceed with the corresponding refund.

11. LIABILITY AND GUARANTEES IN OUR PRODUCTS

The legal guarantee of all our products is the one defined by law, and its terms will always be respected by JOLLYFIESTA, SLU

The aforementioned guarantee is regulated by the Consolidated Text of the General Law for the Defense of Consumers and Users, which establishes that the minimum guarantee period for any new article will be 3 years, although after the first six months , it is the client who must prove that the problem presented by the article is a defect of origin and not a wear produced by the habitual and correct use of the product.

12. OUR RIGHT TO MODIFY THESE TERMS

JOLLYFIESTA, SLU reserves the right to review and modify these Conditions at any time.

However, the price and other conditions of the items that you have requested will not be modified during the period of time between your offer and the acceptance of the same issued through the shipping confirmation unless by law or decision of government agencies we must make changes retroactively in said policies, Conditions or Privacy Statement, in which case, the possible changes will also affect the orders that you had previously made.

13. DATA PROTECTION

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, and In Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, JOLLYFIESTA, SLU informs all users that the personal data that is collected directly through the different resources available on the portal, they will be treated confidentially and will be incorporated into the respective files for which JOLLYFIESTA, SLU is responsible , in order to manage, administer and provide the services offered on the web, as well as to be able to offer you new services and content and send you commercial information by any electronic or postal means related to the news and promotions of JOLLYFIESTA, SLU , in the field of services and content offered through the portal.

When the user provides their personal data, they are expressly authorizing JOLLYFIESTA, SLU , to process their personal data for the purposes indicated therein.

JOLLYFIESTA, SLU , undertakes and guarantees the treatment of personal data in accordance with the provisions of the aforementioned applicable regulations and those in force at any time, as well as the maximum confidentiality with respect to personal data. provided, both by JOLLYFIESTA, SLU , and by company employees who have or may have access to the aforementioned data.

JOLLYFIESTA, SLU , complies with generally accepted security standards to protect the information provided by the User, both during transmission and during its reception and storage.

You can exercise your rights of access, rectification, deletion and portability of your data, limitation and opposition to its treatment, as well as not being subject to decisions based solely on the automated processing of your data, when appropriate, before JOLLYFIESTA, SLU, C/ Martí Blassi, 81 Local 2, 08905 L'HOSPITALET DE LLOBREGAT (BARCELONA) You can also go to the section: Legal warning to consult additional information on Data Protection.

VERACITY OF THE DATA PROVIDED

The User declares that all the information provided by him is true and correct, and undertakes to notify JOLLYFIESTA, SLU of any changes that may occur therein.

On the other hand, the provision of the data is absolutely voluntary for the User, although the lack of delivery of certain data or answers to questions that may be formulated in the registration processes or in the electronic forms that are presented to the User may cause the impossibility of accessing the services for which the personal data has been requested, although JOLLYFIESTA, SLU in any case, will inform of the obligatory and/or necessary nature of the delivery of the data for the operation of the service.

USER RIGHTS

So that the User can exercise their right of access, rectification, cancellation, opposition of their data and other contents in Title III of Organic Law 15/1999, of December 13, on the Protection of Personal Data, we provide this address email info@jollyfiesta.es, or to the following postal address: C/ Martí Blassi, 81 Local 2, 08905 L'HOSPITALET DE LLOBREGAT (BARCELONA).

SUBMISSION OF OFFERS AND/OR COMMUNICATIONS

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce, JOLLYFIESTA, SLU , will exclusively send offers or advertising and promotional communications electronically to your email address or through other equivalent means of electronic communication. to those Users who have expressly granted their consent to receive this type of communication. Notwithstanding the foregoing, by accepting these conditions, Users expressly accept and authorize JOLLYFIESTA, SLU , to send them offers and advertising communications that are linked to the service provided by JOLLYFIESTA, SLU.

The User may express his refusal to receive this type of communication at any time, by notifying JOLLYFIESTA, SLU , in the manner provided above.

14. NULLITY AND INEFFICACY OF THE CLAUSES

If any clause included in these Conditions of Use were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the Conditions of Use in all others, considering such a provision, or the part thereof that is affected, as not being made.

15. APPLICABLE LAW AND JURISDICTION

The use of our website and the contracts for the purchase of products through said website will be governed by Spanish law.

The resolution of any type of controversy, litigation or discrepancy that may arise between the user and JOLLYFIESTA, SLU due to the use of this website, will be submitted to the Courts and Tribunals that are competent in accordance with current legislation.

The European Commission makes available to consumers a platform for the resolution of online consumer complaints, which you can use as a consumer and which is available at the following link: http://ec.europa.eu/consumers/odr /

16. AFTER-SALES SERVICE

Our online sales department has an after-sales service to solve any problem with our articles or shipments.

Through it we offer fast and efficient care. To contact, go to our email: info@jollyfiesta.es

17. PROMOTIONS

Promotional Codes - Promotional codes are sometimes provided that can be used to obtain a discount on the price of products. If the customer does not indicate the coupon in the purchase process, they will not be able to benefit from the promotion.

Each promotional code has its own conditions that will be indicated at the time the coupon is issued (products in which it can be used, when it can be used, how many times it can be used, which customers can use it, etc.).

If you receive a promotional coupon for personal use, do not give it to someone else to use. If we believe that the promotional code is being misused, we may cancel it and/or suspend your account without notice.

Free shipping from a certain amount on our website : the Free shipping promotion from a certain amount on our website is valid when it is announced on the main page of the website and in other areas of the website enabled for the communication of promotions (as can be in the shopping cart).

The promotion is valid only for private customers who have selected the delivery of the order at their home.

The offer is only valid for deliveries in the peninsula, excluding shipments to: Balearic Islands, Canary Islands, Ceuta and Melilla.

The offer will not apply if the order pick-up has been selected in one of our stores.
The offer is only valid for private customers, it will not apply if the customer is registered as a company.

10% discount promotion : the 10% discount promotion is valid when it is announced on the main page of the web and in other areas of the web enabled for the communication of promotions (such as in the shopping cart). The promotion is valid only for private customers regardless of the type of delivery they have selected. The offer will not apply if the client is registered as a company.