1. Where can I buy your products?

2. Do I need to register to buy?

3. How can I register?

4. Is my personal information secure on your page?

5. How can I access, modify or delete my data?

6. How can I access my account if I have forgotten my password?

7. How do I unsubscribe to not receive the newsletters?

8. How can I pay for my order?

9. Is it safe to pay with a credit card or PayPal, Amazon Pay and Cryptocurrency?

10. Can you charge me a different price than the one shown in the purchase summary once the order is made?

11. How much time do I have to pay if I choose to do it by bank transfer or deposit?

12. What are the shipping methods available?

13. How long does it take to deliver the order?

14. Where do you send the orders, send outside of Spain?

15. How much do shipping costs and how can I calculate them?

16. What happens if there is no one at home at the time the courier passes to deliver the order?

17. Do they have all the products they advertise available in their stores?

18. Can I cancel or modify my order?

19. What do I do if the products come in bad condition?

20. Can I return my purchase if I am not satisfied and how many days do I have to do it?



1. Where can I buy your products?

Our products are sold in our store and online.



2. Do I need to register to buy?

Yes, you just have to fill in a simple questionnaire.



3. How can I register?

Simply enter the information requested in the registration form.



4. Is my personal information secure on your page?

Yes, our page is hosted on secure servers, in addition all communications travel encrypted and protected with SSL security certificate.



5. How can I access, modify or delete my data?

When you register you will indicate an e-mail and a password which will be used to access your personal account, for this you must click on the following link: Sign in



To view or modify your data:

Once identified you must access your account by clicking on the following link: Sign in and accessing the different sections such as: Personal Information, Addresses and Security of personal data among others.

To delete your data:

You must access the following link: Data Privacy and click on Delete data, if you wish you can also send it from the email account with which you registered on our Web page, writing in the body of the message your name and surnames and your address and indicating that you request the cancellation of all your data to the e-mail: info@jollyfiesta.es, all your data will be deleted from our database as soon as possible.



6. How can I access my account if I have forgotten my password?

If you have forgotten your password, simply click on the button "Forgot your password?" Under the "Identification" button, a screen will appear in which you must indicate the e-mail with which you registered and You will receive in your email a new password that you can later modify by accessing "My account".



7. How do I unsubscribe to not receive the newsletters?

Access the following link: Information uncheck the box " Subscribe to our newsletter" and from that moment you will stop receiving the newsletter.



8. How can I pay for my order?

You can pay for your purchase through: Bank transfer or deposit account, Credit Card (we accept payment with major credit cards: Visa, Mastercard), PayPal, Amazon Pay and Cryptocurrency with this Internet payment service may pay with credit cards. credit and debit Visa, MasterCard and American Express, in addition to paying with charge to your bank account.



9. Is it safe to pay with a credit card or PayPal, Amazon Pay and Cryptocurrency (Bitcoin, Ethereum, Litecoin)?

Yes, the purchase is 100% secure, JollyFiesta will not ask for any information from your credit card, this information is always entered on the bank's page, Lemon Way (BNP Paribas) , therefore we never have access to said data. In the purchase process, the bank, Lemon Way (BNP Paribas) , will ask for three data, Card number, Expiration date and its identification number or CVC2.



In addition, the Payments with Credit Card gateway uses 3DSECURE technology or secure electronic commerce (Verified by Visa and Mastercard Secure Code), which is the new form of payment developed by Visa and Mastercard that enables the making of secure purchases on the Internet and authenticates to the buyer as the legitimate owner of the card he is using.



Yes, PayPal, Amazon Pay and Cryptocurrency (Bitcoin, Ethereum, Litecoin) in no case provides the data of accounts or cards to trade, to be able to pay by this means you must register on your page, the store will redirect you to a PayPal page, Amazon Pay and Cryptocurrency (Bitcoin, Ethereum, Litecoin) where you will enter the e-mail and password you registered with PayPal, the charges on the card or the account are made directly by PayPal, Amazon Pay and Cryptocurrency (Bitcoin, Ethereum, Litecoin ) and not JollyFiesta.



10. Can you charge me a different price than the one shown in the purchase summary once the order is made?



No, the amount to be paid will be the one shown as the total price (including shipping costs and VAT) in the order confirmation.



If you indicate that it will be paid by bank transfer or deposit account, the price will be maintained for a week, if in that period of time the payment has not been made, the order will cancel and you must make a new order with the prices that they are valid at the time the second purchase is made.



11. How much time do I have to pay if I choose to do it by bank transfer or deposit?

You have one week (7 calendar days) to count from the day the purchase is made, if in that period of time the payment has not been made, the order will be canceled and you must make a new order.



12. What are the shipping methods available?

To know the shipping methods available for your address, add the products you want to buy to the Shopping Cart, then click on the "Pass by Checkout" button, select the shipping address and the shipping methods and their price will be displayed. Very important in the shopping cart before selecting the shipping address and the shipping form shows that the shipment is FREE, but is not free simply at that time the web does not know the cost of shipping because it has not yet been indicated Shipping address and shipping way thereforecan not show the shipping cost.



13. How long does it take to deliver the order?

The description of the shipping form shows the approximate working days it takes to arrive, but can not be guaranteed to arrive within that period.



Shipments made before 1:00 p.m. (Peninsular Spanish Time) will leave the same day, the events will then come out the next business day. Orders placed from Saturday to Monday will leave on Tuesday.



14. Where do you send the orders, send outside of Spain?

We ship to all of Spain, Europe and the Rest of the World, keep in mind that shipments outside Europe are more expensive.



15. How much do shipping costs and how can I calculate them?

To know the shipping costs available for your address, add the products you want to buy to the Shopping Cart, then click on the "Pass by Checkout" button, select the shipping address and the shipping methods and their price will be displayed. Very important in the shopping cart before selecting the shipping address and the shipping form shows that the shipment is FREE, but is not free simply at that time the web does not know the cost of shipping because it has not yet been indicated Shipping address and shipping way thereforecan not show the shipping cost.



16. What happens if there is no one at home at the time the courier passes to deliver the order?

If at the time of delivery there is no one at home, the courier will leave a notice to call to arrange the day and time of delivery.



17. Do they have all the products they advertise available in their stores?

Yes, all products that are advertised in our store are available in our stores.



18. Can I cancel or modify my order?

If, in order to cancel or modify an order, you must call (+34) 93 293 75 46 before it is delivered to the transport company, in case you have already picked it up the courier can not be canceled.



19. What do I do if the products are in poor condition?

You must send us an e-mail to: info@jollyfiesta.es indicating your information and order number as well as indicating which products were in poor condition and we will respond by e-mail telling you what to do.



20. Can I return my purchase if I am not satisfied and how many days do I have to do it?

If for any reason you are not satisfied with your purchase, you have a period of 15 calendar days from the date of receipt to return it. To return it you must send us an e-mail to info@jollyfiesta.es indicating your information and order number as well as indicating which products you wish to return and we will respond by e-mail indicating what you should do and the address where you should send the products.